Terms & Conditions

Please read this carefully before confirming your booking:

A contract will come into existence between us only once we accept your booking and we receive your deposit (where permitted) or full payment via cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For all bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once the payment has been made in FULL. We reserve the right to cancel any booking if we have made a mistake in relation to the price. We will ensure that we notify you of such mistakes within 24 hours of your booking, provided your travel has not started yet.

Please note that all services offered are subject to availability.

It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.

1.1 : Travel Supplier terms and conditions

The following applies to all products or services booked via our Site:

The Travel Supplier’s terms and conditions (including airlines’ fare rules) will apply in addition to those set out here. The Travel Supplier’s terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully). However, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions.

You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.

When making a booking with us you will immediately receive a booking acknowledgement. Please check that all names, dates and timings are correct on the acknowledgement and advise us of any errors same day by contacting us on telephone number 0203-137-7979. Please note that we will not accept any responsibility for incorrect information if we are not informed within this time scale. Any changes to these details may incur an amendment fees in addition to any charges applied by the Travel Provider. Please ensure that the names given are exactly as shown on the passenger’s passport.

The booking information that you provide to us will be passed on only to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.

If you are travelling to the United States as well as many other countries Advance Passenger Information (API) will be required and this information will be passed to your airline that will pass it onto the relevant Customs and Border Protection agency. They will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. Please refer to the section specific to API below.

Flight times shown are provisional and may be subject to change, as per the principal’s booking conditions. Some Airlines require you to reconfirm your Homeward journey within 48 hours of departure . We cannot be held responsible for you missing flights if you have not followed these instructions. The recommended minimum check-in time for international flights is 3 Hours prior to departure . Additionally, we recommend that you contact your airline on the day of travel to ensure that your flight is operating as per schedule.

Most flights are now ticketless and you should ensure that you have your flight reference number as detailed in the confirmation we email to you for your flight. Some flight providers will require that you check-in on line, please refer to your airline’s website for further information. Many low-cost carriers require that you print your boarding pass at home and bring it with you to the airport.

Seat availability and pricing is at the principal’s discretion and is subject to availability. Please note that prices can fluctuate. Please be aware however that where we use third party data, there may be occasions where the prices we show are incorrect or inaccurate. Please accept our apologies for any accidental misrepresentations on this website or other affiliated sites. If your chosen flight is not available for any reason, we will contact you immediately and offer alternatives. Alternatives may include changing airlines / routes, increased cost for the original flight requested or a full refund with no penalty or administration fee.

The times given are based on the 24-hour clock system, are approximate and based on outbound flights. They may vary depending on weather conditions or technical problems and are therefore given for guidance only.

Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If booking on-line you must check with the airline concerned and consult your doctor prior to confirming your booking. Please check if in doubt.

Bassinettes for infants can be requested, however, there is no guarantee that one can be provided. If you are booking with us, we suggest that you contact us to request one with the airline on your behalf . Infants who turn 2 years old before the return flight will be required to have a seat and a child fare must be paid.

3.1 : Changes to your flight requested by you

All air fares are subject to terms and conditions as set by the airline. As soon as your confirmation is dispatched the contract is formed between you and the airline and the airlines rules are in force.

To request a change of date to your booking please contact our office . Our reservations staff will advise you if your booking is changeable and if any airline penalties are applicable. All changes are subject to availability. As well as change penalties additional fare may be chargeable to change to your required dates.

In addition to any penalties set by your airline we reserve the right to charge an administrative fee of minimum £25 for processing changes and refunds. Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased either through us or independently. Please note that airlines do not generally allow name changes on flight bookings, however, some airlines do charge for the same.

We recommend that all passengers take out adequate travel insurance. It is a condition of booking with most Principals that adequate insurance cover is arranged in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Some airlines or Principals may prevent you from travelling, if proof of insurance cannot be provided. We can introduce you to suppliers of suitable cover if required. We accept no liability arising from your failure to obtain adequate cover. If you have booked your insurance through a supplier introduced by us, you will receive a confirmation policy document prior to travel.

Your money is protected . When you buy an ATOL protected Air inclusive holiday package or a Flight , you will receive a Confirmation Invoice from us confirming your arrangements In the unlikely event of our insolvency ,the CAA will ensure that you are not stranded abroad and will arrange to refund any monies you have paid to us for an advance booking.

In relation to the ‘special requests’ options relating to any product (e.g. dietary requirements, room types, disabled facilities, child seats etc.), BUFEIRA TRAVEL will pass on these requests on to the Travel /hotel Supplier but these are at the discretion of the suppliers. Expectant mothers: Airlines have different rules regarding the upper limit beyond which they would permit a pregnant woman to fly. As a general guide, almost all airlines will decline to accept a booking from a woman beyond 36 weeks of gestation. In the phase between 28-36 weeks, most airlines will require a doctor’s letter stating the passenger’s fitness to fly . We expect any such passenger to adhere to the Terms & Conditions and disclose the fact of her pregnancy at time of or before booking.

With all confirmed bookings, your card will be debited immediately in order to avoid any loss of fare/holiday booked. Should payment be successfully charged to your card but the bank has not given us a full go-ahead due to a variation with some detail supplied by you, (e.g incorrect billing address , expiry date , issue number , security code or cardholder name), further documentation will then be required in order to verify the cardholder’s credentials. It is highly recommended that you provide this information at the earliest opportunity to avoid loss of booking/fare.

* All confidential information is destroyed after verification.

The above documents must be sent to us within 24 hours of making the booking & certainly before the departure date. The reason for this deadline is to ensure that any fares booked do not expire & you are not, therefore, asked to pay a surcharge in the event of a fare change. If you are experiencing problems in sending us your documents within the stipulated period, please contact our office as a matter of priority and an extension will be made if possible. However, if you do not send us the requested documents within 24 hours and do not advise us of this delay, your booking may be cancelled and a nominal admin fee not exceeding £25 may be charged.

In parties of two or more persons, the person who makes the booking or who makes the payment accepts the responsibility of making all payments to us for all members of the party and will receive the travel documents and other information on behalf of his/her party once all outstanding balances are cleared. Should one or more of the party members decide to cancel, any cancellation charges must be met by the cardholder / lead party member in order to complete the booking and receive travel documents on behalf of the rest of the party. If payment is not received for the cancelled members, travel documents will not be released to the remaining passengers. In most cases, full payment is required at time of your booking.

In most cases, full payment is required at time of your booking. In some cases, such as a telephone booking, a deposit payment may be sufficient to hold the seat, hotel, cruise, wedding date or other service (but not the price) and we shall notify you of the date by which the balance payment is due. It is recommended that balance payments are made by the stipulated time as if you do not pay on time, you may lose the booking/fare and forfeit your deposit . Your final travel documents will only be released to you once full payment is in place.

If your booking is being paid for with a third-party credit card , we shall require the card holder either to call at our office in order to personally input his/her card PIN number into our credit card terminal , alternatively he/she must provide us with a written authorization and additionally will include providing proof of the cardholder identity in the following ways:-

Copy of Front/back of the card used for payment. Recent credit card statement showing cardholder Name and Billing Address. All confidential information is destroyed after verification.

A ‘No-Show’ occurs when you fail to turn up on the day of departure for your flight or at your hotel on the booked arrival date and where you have not cancelled your flight/hotel /train or other reservation in advance of the departure date. Any such cancellation would need to have been received by us via email. Please note that, in relation to flights, a ‘No-Show’ for a flight may result in your ticket being cancelled by the airline and therefore may not be refundable. Any re-issue or change of date will be at the discretion of the airline. Any un-cancelled, non-arrival at a hotel will be treated as a ‘No-Show’.

Refunds will be processed to the original form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a refund for a flight ticket, please be aware that not all taxes are refundable. To make a refund claim, you will need to email us at sales@buferatravel.com with full details of passenger name/s, booking reference and ticket number. We reserve the right to change an administration fee for processing a refund.

Refunds will be processed in 7-10 wworking days.

Please contact our customer services team via the CONTACT US tab on this website if you have any other enquiries relating to your booking prior to departure.

If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel whilst there. We suggest that in the case of hotels you take photographic evidence in case the matter need to be pursued at a later date . In most cases the matter is resolved by the hotel to the client’s satisfaction.

If you have any other enquiries or complaints relating to your booking during your stay, a ground handling agent is usually available to help resolve certain issues between the hotel and the client.