Privacy Policy

We use your information in a number of different ways — what we do depends on the information. The following sets this out in detail, showing how and why we use your information:

1. Your name and contact details – We use your contact details to confirm your bookings and to keep you up to date via email about our services, news and offers.
2. We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.
7. Financial Protection
3. Your contact history with us – To provide a better customer service and support to you, we keep your contact history to train our staff and to improve our service.
4. Your booking history– We use your booking history for customer support. We also use your booking history to find out what you and other customers like so that we ensure we are giving you what you want, and to stay ahead of the competition.
5. Your response to competitions and promotions – You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
6.

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

Companies that do things to get your booking confirmed, such as payment service providers, airlines and hotels

Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

Companies approved by you, such as social media sites (if you choose to link your accounts to us)We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

With your permission, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products. You can stop receiving marketing messages from us at any time as follows:

By clicking on the ‘unsubscribe’ link in any email from us

By emailing us at support@buferatravel.com

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target our banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

You have a lot of rights relating to your personal information:

1. The right to be informed about how your personal information is being used (like this notice!)
2. The right to access the personal information we hold about you
3. The right to request the correction of inaccurate personal information we hold about you
4. The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
5. The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
6. The right to request that we transfer or port elements of your data either to you or another service provider
7. The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes.

We always want to hear from our customers and if you:

Have any questions or feedback about this notice

Would like us to stop using your information

Want to exercise any of your rights as set out above, or have a complaint

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

(1) Site functionality cookies – these cookies allow you to navigate the site and use our features.

(2) Site analytics cookies – these cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your online experience.